InfoProtector ® 360
The following Terms and Conditions of service (these "Terms and Conditions")
govern Your access to and use of the InfoProtector ® 360 Benefits ("Benefits").
"You", "Subscriber" and "Your" refer to the individual who
subscribed to InfoProtector 360, as indicated on Your enrolment confirmation email or letter ("Welcome Communication").
"Sigma", "We", "Us" and "Our"
refer to Sigma Loyalty Group Inc.
InfoProtector 360 Benefits are provided by one or more authorized third-party service providers, some of whom may
operate outside of Canada. Certain Benefits may be subject to additional Terms and Conditions. It is the Subscriber’s responsibility to read third-party
Terms and Conditions carefully before using the services provided.
Eligibility
Your subscription is effective as of the enrolment date indicated
on Your Welcome Communication. You are eligible to receive Benefits as long as Your subscription remains current. Eligibility for the Benefits also requires
You to be a current InfoProtector 360 Subscriber at the time the applicable event occurs. You may be only eligible for certain Benefits outlined below based
on the nature of Your subscription defined in the Benefit Guide.
Charge for the Product/Service
Your subscription fees (“Fees”), as indicated
in Your Welcome Communication or as subsequently updated by Us on notice to You, will be charged in advance monthly to the payment account with which
You registered for InfoProtector 360.
To ensure uninterrupted service, Your subscription will automatically renew until You cancel. Your credit
card will be charged at the then current rate on the renewal date.
Cancellation Policy
Cancellation by You:
If You are not
completely satisfied with Your subscription You may cancel at any time by telephone, fax, or email and Your Fees will be stopped. Not applicable
to residents of Quebec: You will be entitled to use the Service until the last day of the current billing cycle or 30 days after the notification
is received, whichever is earlier, after which Your Service shall be terminated and You will no longer be billed. Applicable only to residents
of Quebec: Cancellation will be effective as of the date notification is received or a future date that You request, whichever is later.
You will be refunded for the portion of Your Fees not completed as of the cancellation date.
Cancellation by Us:
Your subscription may
be cancelled if Your account is not in good standing or if the Fees are not paid, or if You are found to be engaging in fraud or otherwise misusing the Benefits.
We reserve the right to terminate subscriptions for any reason on 60 days prior written notice. It is the Subscriber's responsibility to notify
InfoProtector 360 if the Subscriber changes his/her address or email contact information.
Information provided by You
You agree that
all information provided by You will be used by Us or Our service providers to provide Your Benefits, in accordance with Our Privacy Policy,
and that We may verify Your identity using security questions. You declare and warrant that You are providing Us with accurate information and have
all necessary rights to submit any information provided in the course of receiving the Benefits and that any submitted information or materials do not
infringe the rights of third parties. Note that if You withdraw Your consent to certain uses of Your personal information, We may no longer be able to provide
certain components of the InfoProtector 360 Benefits.
Your email address is required in order to fulfill certain online servicing of the InfoProtector
360 features. You are responsible for ensuring InfoProtector 360 has an accurate email address on file. We expressly disclaim any and all responsibility
and liability for online servicing if the email address on file is inaccurate.
You may be required to provide information in certain specified formats
or methods to receive certain Benefits. You acknowledge and agree that We are not responsible for failure to provide Benefits or for data compromised as a result
of Your failure to provide information using the requested formats or methods.
Online Monitoring
Use of the online monitoring service and any
information received through the online monitoring service are entirely at Your own risk. There may be inaccuracies in content or delays in identification of
reportable incidents and/or delivery of notification. You are responsible for reviewing the content provided and assessing whether to take action. You are also
responsible for payment of fees or charges levied by any third-party (including Your Internet provider) to allow You to view content.
To be eligible
for reimbursement of up to five thousand dollars ($5,000.00) in actual out of pocket expenses per subscription year, You must be a confirmed victim of identity fraud.
Compromised data must have been identified by the online monitoring service and fraudulently used online. Applicable legal documentation as requested by Us,
such as a copy of the police report, must be provided. To be entitled to receive any reimbursement, Your subscription must be in effect continuously from the
time misuse of Your personal information was identified by the online monitoring service until and including the time that You request such payment from
InfoProtector 360.
Device Protection
You must register to receive this service on the InfoProtector site. The Rebound Mobile Security application
and Rebound website are operated by Yougetitback Limited ("YGIB") a third-party service provider, which is the owner of all intellectual property rights
in the website and the application. You may only use the Rebound website and application for lawful purposes. YGIB reserves the right to withdraw, amend or
restrict Your access to the service and software, and if it does so, You are not entitled to any abatement/refund of Your Fees. If You are under the age of
18 You may only obtain the software and services offered under the supervision of Your parents or guardian. Persons under the age of 13 are prohibited from
using the application and website.
This paragraph does not contain all of the website terms of use. You are responsible for carefully reading the
full terms and conditions on the Rebound website prior to registering for the Rebound service. Terms and Conditions of the Rebound Service are subject to
change.
Reimbursements
Device Tune-Up:
This benefit allows You to be reimbursed up to seventy-five dollars ($75.00) per subscription
year towards the cost of keeping Your personal devices tuned up and secure. Devices include personal mobile or tablet devices and desktop or laptop computers.
This reimbursement can be applied towards the protection of any of Your personal devices, but in no event shall Our liability exceed the reimbursement amount
stated above across all personal devices. You must be an active Subscriber of InfoProtector 360 on the date indicated on the receipt or invoice right through
to when the request for reimbursement is received by Us. You must submit all valid receipts or invoices along with proof of payment suitable to Us
(e.g. sales receipt, invoice, etc.) in order to process Your request. Processing time will take between 4 to 6 weeks from the date the request for reimbursement
is received. Your request for reimbursement must be submitted within thirty (30) days from the date of the device tune-up being performed or the device protection
software purchase. Your name must be indicated on the receipt or invoice.
Sale Price Guarantee:
This benefit allows You to be reimbursed for the
difference between what You paid for an item and its lower advertised price, inclusive of taxes. The purchased item must have been advertised in print at a lower
price within ninety (90) days of the original purchase date, and must have been charged to the payment account to which Your Fees are charged. You are eligible to
receive up to two hundred dollars ($200.00) for any one event, up to a maximum of four hundred dollars ($400.00) per subscription year. You must submit Your request
for reimbursement, along with Your original receipt and the print advertisement of the purchased item, within thirty (30) days of the sale price being advertised.
In no event shall Sigma’s liability exceed the reimbursement amounts stated above.
Lost Wallet Protection
Lost Card / Phone Report:
From the
time You report the loss or theft of a payment card or mobile phone (each, an "Item", collectively "Items") to InfoProtector 360, You are covered against any subsequent
fraudulent charges to the Item until the theft or loss is reported to the issuer by InfoProtector 360, provided that the following conditions are met:
(a) Your subscription must be continuously in effect from the time such Items are lost or stolen until and including the time that the loss or theft is
reported to InfoProtector 360, (b) You must have taken reasonable precautions not to disclose the applicable Personal Identification Number (PIN) or lock code
to any other person, and have kept it strictly confidential and separate from the Items, (c) the fraudulent charges must be incurred in respect of the Items that
were indicated lost or stolen at the time of the initial report. Subject to the regulations of the applicable issuer, InfoProtector 360 assumes responsibility
for notifying issuers of the loss and will request replacement on Your behalf wherever possible. If the issuer will not honour the request, You will receive a
call-back notifying You that We are unable to complete the request. You are responsible for remaining reachable by Us after reporting the loss/theft. You are
eligible to use this service even if You have not registered Your information with InfoProtector 360 beforehand, provided You meet conditions (a)-(c) above.
You are solely responsible for ensuring that InfoProtector 360 has accurate contact information on file.
We are not responsible for errors in processing
by Your service provider, and expressly disclaim any and all responsibility for providing Services where You have not provided accurate information.
For
You to be eligible for complimentary credit monitoring, You must have agreed to enroll in this service at the time You reported card loss or theft to
InfoProtector 360.
Emergency Travel Services:
To be eligible to receive emergency services You must be stranded at least 250 km away
from home and have reported Your cards as lost or stolen within the last 24 hours. The advance of funds to provide You with cash or airline tickets cannot exceed
the greater of one thousand dollars ($1,000.00) or the available credit limit on Your credit cards. This amount must be paid back within thirty (30) days and may
be subject to additional fees. Emergency cash cannot be sent to the following countries: Burma/Myanmar, Cuba, Iran, North Korea. This list is subject to change as
Our third-party providers may periodically change the destinations where they are able to transfer funds. Speak with Our representatives for
confirmation by calling 1-866-514-6655 or 416-734-3904 toll-free. These limits, fees and conditions may be subject to change and will be updated
per the Terms of this agreement.
Travel Protection
Advice and Advisories:
You must download the Travel Smart app to access this service.
A link has been provided in the InfoProtector site for Your convenience only. The Travel Smart app is provided and operated by the Government of Canada
and may be subject to additional terms and conditions and acknowledgement that the Government of Canada is the owner of all intellectual property rights in
the app.
Rebound Lost Item Return Service:
You must request Rebound Labels from an InfoProtector customer service representative
to be able to use this service. Upon receipt, You are responsible for activating the unique ID included on Your Rebound Labels with an InfoProtector
customer service representative. We cannot and do not accept any liability in respect of a) returning Your items if the unique ID on Your Rebound Labels
is not activated; b) returning Your items if the Rebound Labels are not applied properly or are otherwise removed from the items on which You intended
to affix them; and c) if applying the Rebound Labels causes any damage to the items on which You affix them.
Alerts
Alerts are provided for
Your convenience only, and any alerts received and managed are entirely at Your own risk. There may be inaccuracies in content or delays in identification
or notification of alert events. We cannot and do not accept any liability in respect of the content or timeliness of alerts received unless otherwise
indicated in these Terms and Conditions. You are responsible for reviewing the alert provided, and assessing whether action is required. You are also
responsible for payment of fees or charges levied by any third-party (including Your Internet or Mobile provider, etc.) to allow You to view
content.
Acceptable Use Policy
You agree You will not, nor will You encourage others or assist others to, harm InfoProtector
360 or use InfoProtector 360 to harm others. For example, You must not use the Benefits to harm, threaten, or harass another person, organization
or Us and/or to build a similar service or product/service. You must not: (a) damage, disable, overburden, or impair the Benefits
(or any network connected to the Benefits); (b) resell or redistribute the Benefits or any part of it; (c) use any unauthorized means to modify,
reroute, or gain access to the Benefits or attempt to carry out these activities; (d) make, copy or create derivative works of InfoProtector 360;
(e) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile or translate InfoProtector 360; (f) use any automated process
or service (such as a bot, a spider, or periodic caching of information stored by Us) to access or use the Services; (g) use the Services beyond the
features allocation and amounts provided in the Benefits; (h) use the Benefits to violate any law or distribute malware or malicious Content; or (i) distribute,
post, share information or Content You don’t have the right to or is illegal.
General
All dollar amounts provided in the Terms and Conditions,
Benefit Descriptions, Welcome Communication or on the InfoProtector 360 site are in Canadian Dollars.
We reserve the right to modify these Terms
and Conditions from time to time in accordance with applicable laws. We also reserve the right to modify the Benefits included in Your subscription
as well as associated pricing. We reserve the right to subcontract any of the Benefits and Services included in Your subscription to a third-party service provider.
This agreement (as may be amended from time to time) and the supporting documentation contained in Your Welcome Communication constitute Our entire agreement with You.
If there is any inconsistency between the supporting documentation and these Terms and Conditions, these Terms and Conditions will prevail.
All Services provided as part of Your Benefits ("Services") are offered "AS-IS". We make no warranties or representations, either express or implied,
and expressly disclaim any and all liability (including damages), in relation to the provision of the Services. In addition, We do not represent or warrant
that applicable call centres, websites or online resources will be available and meet Your requirements, that access will be uninterrupted, that there will
be no delays, difficulties in use, defects, incompatibility, failures, errors, omissions or loss of transmitted information, that no viruses or other destructive
code will be transmitted or that no damage will occur to Your computer system. You have sole responsibility for Your data and/or equipment protection and backup
and for taking reasonable and appropriate precautions.
InfoProtector 360 includes links to and from apps and websites operated by third parties.
Links to or from apps and websites are for convenience only. We do not review or control, and are not responsible for, the content or policies of any
linked apps or websites.
You agree to indemnify, save, defend and hold harmless Sigma, its parents, subsidiaries, affiliates, successors or assigns,
and their directors, officers, employees, agents, representatives and third-party service providers from and against any and all claims, costs, expenses,
demands, damages, lawsuits, fines, penalties and liabilities, including, without limitation, interest, penalties, court costs, and attorneys'
fees to the extent resulting or arising from any breach of this Agreement including but not limited to Your fraudulent conduct or misuse of the
Benefits.
To the extent permitted by applicable law, unless We agree otherwise, any claim, dispute or controversy, whether in contract or tort,
pursuant to statute or regulation, or otherwise, and whether pre-existing, present or future, arising out of or relating to these Terms and Conditions,
the Services, statements, promotions or advertisements relating to the Services or these Terms and Conditions will be determined by final and binding
arbitration to the exclusion of the courts. That being said, the aggregate liability of Sigma and its affiliates, officers, resellers, employees, agents,
suppliers or licensors, relating to the Services will be limited to the greater of: (a) one times the most recent monthly or annual fee that You have paid
for that Service; or (b) one hundred dollars ($100.00). The limitations and exclusions also apply if this remedy does not fully compensate You for any
losses or fails of its essential purpose.
Headings are for convenience only and shall have no effect on the construction or interpretation of these
Terms and Conditions.
This Agreement is governed by the laws of Your Province or Territory of residence and Canada.
By paying Your Fees,
You are deemed to have read and accepted the Terms and Conditions of this agreement as of the date Your payment is processed.
How to
contact Us:
FOR GENERAL INQUIRIES
InfoProtector 360
PO Box 1700,
Postal Station D
Toronto, Ontario M9A 5C7
Telephone Number: 1-866-327-3075
Fax Number: 1-800-565-2945
Email: info@myinfoprotector.com